help

For Members

If the video cannot be played

Please make sure that your browser (Google Chrome, Microsoft edge, etc.) is the latest version. In some cases, uninstalling the browser and then reinstalling it may resolve the problem. If you are unable to view the video on your PC, please try playing the video on your smartphone or tablet. If you still cannot play the video, please click the "Play" button on this site.Inquiriesto contact us for further information.

About the delivery schedule

You can check the delivery schedule from the top menu, which is updated every two months with the latest delivery schedule.

Withdrawal from membership

If you are considering withdrawing from membership, please contact us on the website. Please note that we do not offer refunds for sigh-up fees or membership fees in case of withdrawal due to member's circumstances.